Never miss another post on your company’s Facebook Page
Companies can now engage with Facebook users right from within the Grasp (previously Casengo) customer service application
Amsterdam, the Netherlands
Summary
Grasp, the cloud application that helps companies deliver first-rate customer service, now supports Facebook Pages. This enables webshops and other businesses to respond to (potential) customers from within Grasp – and never miss another post or comment.
Grasp users can now easily connect their company’s Facebook Page to their Casengo account. Every post on the Page gets turned into a customer case. It automatically lands in the team inbox, where it can be opened and responded to from within the Grasp application. The response appears as a normal comment on Facebook. “Social media platforms are redefining the world of customer support,” says Floris van der Veen, Casengo’s founder. “Customers are moving away from nine-to-five call centres to 24/7 support, using email, live chat, Twitter and Facebook. Many loyal and engaged returning customers, who represent 80% of revenue, turn to Facebook to engage with a company.”
The new integration is an absolute asset for many current Grasp users, a short survey suggested. 81% of survey respondents created a Facebook Page for their company, and 58% of these Pages get checked at least once a day. “Our survey showed that small business owners hate missing a potential customer’s question or complaint on Facebook. Those days are gone!”
Next up is the Twitter integration, coming to Grasp users at the start of 2014.
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Social media platforms are redefining the world of customer support. Our survey showed that small business owners hate missing a potential customer’s question or complaint on their Facebook Page. Those days are gone!
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About Grasp (previously Casengo)
Make conversations count.
Mensen komen voor je merk, en blijven vanwege je service. Zo simpel is het. Daarom zorgen wij ervoor dat klanten na elk contact je hele organisatie een high five willen geven! Vanuit ons kantoor in hartje Amsterdam werken wij dagelijks met een 13-koppig team aan ons vernieuwde customer conversations platform. Wij zijn Grasp! getgrasp.com/nl/
Customer conversations platform Grasp haalt je communicatielijntjes uit de knoop en maakt van al je contactmomenten één verhaal. Zo krijg je weer grip op je klantenservice.
Make conversations count.
People come for your brand, and stay for your service. It's as simple as that. That's why we make sure that after every contact, customers want to give your entire organisation a high five! From our office in the heart of Amsterdam, we work with a team of 13 people every day. We are Grasp! getgrasp.com
Customer conversations platform Grasp brings together multiple lines of communication and creates one story from all your contact moments. That’s how you regain control of your customer service.