Never miss another post on your company’s Facebook Page
Companies can now engage with Facebook users right from within the Casengo customer service application
19 DECEMBER 2013, AMSTERDAM, THE NETHERLANDS
SummaryCasengo, the cloud application that helps companies deliver first-rate customer service, now supports Facebook Pages. This enables webshops and other businesses to respond to (potential) customers from within Casengo – and never miss another post or comment.
Casengo users can now easily connect their company’s Facebook Page to their Casengo account. Every post on the Page gets turned into a customer case. It automatically lands in the team inbox, where it can be opened and responded to from within the Casengo application. The response appears as a normal comment on Facebook.
“Social media platforms are redefining the world of customer support,” says Floris van der Veen, Casengo’s founder. “Customers are moving away from nine-to-five call centres to 24/7 support, using email, live chat, Twitter and Facebook. Many loyal and engaged returning customers, who represent 80% of revenue, turn to Facebook to engage with a company.”
The new integration is an absolute asset for many current Casengo users, a short survey suggested. 81% of survey respondents created a Facebook Page for their company, and 58% of these Pages get checked at least once a day. “Our survey showed that small business owners hate missing a potential customer’s question or complaint on Facebook. Those days are gone!”
Next up is the Twitter integration, coming to Casengo users at the start of 2014.
"Social media platforms are redefining the world of customer support. Our survey showed that small business owners hate missing a potential customer’s question or complaint on their Facebook Page. Those days are gone!" Floris van der Veen, founder & Chief Happy Customers @ Casengo
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails, WhatsApp and Facebook Messenger posts. Passionately founded in 2011, devised and developed in Amsterdam. casengo.com
Casengo’s cloud-applicatie voor slimmere klantenservice stelt webwinkels en andere kleine bedrijven in staat om hun klanten sneller dan ooit aan het juiste antwoord te helpen. Eén team-inbox voor chat, e-mail, WhatsApp en Facebook Messenger. Opgericht in 2011, bedacht en ontwikkeld in Amsterdam. casengo.nl